Last updated: April 5, 2018

  • DEFINITIONS
    the Creative Route provides an online store of high quality 3d models. When a customer buys one or more of our products in our online store or in any other way, recognizes the validity of this license (“License”). Using the site ‘www.thecreativeroute.net’ or any the Creative Route products you are automatically agreeing to follow and be bound by this License. “Content” means all the Creative Route products including free and promotional products and all the files that accompany products, such as textures or images. the Creative Route may revise and update this License at anytime and without notice.

  • DELIVERY POLICY
All products are delivered via electronic downloads. As soon as order is approved you will be redirected to a page with the download link. You will also receive this link on the e-mail you provided during the registration process.

  • REFUND POLICY
    Since the Creative Route is offering non-tangible, irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site. We only make exceptions with this rule on the following reasons:product not-as-described

      : a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned. To prevent this situation every customer is suggested to check free products before making the purchase. It helps to research the product’s structure and evaluate it’s quality.

    Requests for a refund are accepted at thecreativeroute@gmail.com within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our License agreement.


  • PRODUCT IMAGES
We have made every effort to display the products as accurately as possible. However, scene lighting and render settings may greatly affect the model and materials look. the Creative Route cannot be held responsible for any settings you use and cannot guarantee your rendered images of any product will be the same as the product images in the catalog.

 

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